• YourDigitalPictureFrame.com must be notified within 24 hours after receipt of all damaged good.
• YourDigitalPictureFrame.com is happy to accept returns of purchased items within 15 days of the date of shipment. Products that arrived defective or have become defective within 15 days of shipment may be exchanged for a replacement product. All replacements must be an identical product and version.
• YourDigitalPictureFrame.com does not issue credit for costs incurred in shipping a returned item.
• YourDigitalPictureFrame.com must receive the returned item within 10 days after an RMA number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.

Items should be returned in as-new condition, disassembled, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer.

Refusal Policy

• All refused orders will be subject to a handling charge of 15% restocking fee plus freight charges & fees.
• Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned to YourDigitalPictureFrame.com and credited for the product cost and tax, less shipping and handling. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.

Instructions for Returns

To return a product please follow these simple steps:

1. Request a Return
   A Return Merchandise Authorization (RMA) number may be obtained by sending an email to info@yourdigitalpictureframe.com . Send us your order number, name address and a phone number where you can be reach during business hours.
2. Write Your RMA Number on Your Return
   Once you have received your RMA number, please write it clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. When using the original carton, please ensure that previous shipping labels or other markings have been removed or covered completely.
3. Ship the Product Back to Us
   We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. YourDigitalPictureFrame.com will not be responsible for items lost in transit to our centre or without a Proof of Delivery signature. It is the customer's responsibility to retain a copy of the return tracking number in the event of a 'lost' shipment until a credit has been issued or a replacement product has been shipped.

Receive Your Refund or Replacement
Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Replacements will ship within 48 hours of receipt of your return, excluding weekends and holidays. You will be notified via email with the appropriate tracking information on your replacement shipment.